Diamond Sea HotelLoading...

Front Office Manager

JOB SUMMARY

Responsible for supervising and controlling the operation of Front Office department to ensure the guests satisfaction and required service standards in all areas. He/She leads the team to follow the Hotel’s standard operating procedures correctly and co-operate with other Department Heads to maximize guests’ satisfaction and also to achieve departmental objectives.

RESPONSIBILITIES
  • Personally and frequently verifies that guests in his/her operation are receiving the best possible service available.
  • Identify difficult guests, long-stay guests, VIP guests etc, anticipate guests’ expectation to offer them the memorable stay.
  • Schedules him/herself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.
  • Is responsible that employees project professionalism and are well trained and provide friendly and efficient service.
  • Operate and supervise the daily Department’s operation in-line with hotel management expectations.
  • Employ and train new employees.
  • Handling of Customer complaints and number of customer complaints.
  • Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
  • Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.
 
QUALIFICATIONS
  • Minimum 5 years’ experience in 4 or 5 star hotel environment of which at least 3 year supervisory or up.
  • Fluency in English and Vietnamese, a thirds language would be a plus.
  • Diploma or Degree in hospitality.
  • Have a “guest centric” work approach
  • Proficiency in Microsoft Word, Excel, and property management systems.
WHAT WE OFFER
  • Attractive Salary and Bonus
  • Social insurance, health insurance, unemployment insurance according to Labor Laws
  • Professional, dynamic working environment with frequent team-building activities
CONTACT INFORMATION
 
Human Resources Department, Diamond Sea Hotel.
Address: 232 Vo Nguyen Giap, Phuoc My Ward, Son Tra District, Danang City
Telephone: 0236 3939777. Ext: 2226; 2228
Email: recruitment@diamondseahotel.com